Privacy Policy
Last updated: September 28, 2026 • We respect your privacy and believe in complete transparency about how your data is handled.
Our Core Privacy Promise
Storofy does not sell, rent, or monetize your store data, customer lists, or order history. You retain 100% legal ownership of your business records at all times.
Introduction & Scope
This Privacy Policy describes how Storofy ("we", "us", or "our") collects, uses, protects, and discloses information when you use our website, cloud e-commerce platform, APIs, tools, and merchant services (collectively, the "Platform").
By creating a Storofy account or accessing our Platform, you acknowledge that you have read and understood the practices described in this policy. If you disagree with any terms, please discontinue using Storofy.
Information We Collect
We collect information to deliver high-performance e-commerce experiences and process transactions reliably:
- Account Information: When you register an account, we collect your name, email address, password hash, phone number, store name, and billing details.
- Store & Catalog Data: Product titles, descriptions, pricing, inventory levels, media assets, categories, and custom domain settings that you upload to Storofy.
- Customer Order Information: When buyers place an order through your Storofy storefront, we securely record shipping addresses, email addresses, order totals, and fulfillment status on your behalf.
- Usage & Device Telemetry: IP addresses, browser user-agents, operating system details, access timestamps, and diagnostic crash logs to protect the system and ensure 99.98% uptime.
How We Use Your Information
We use the collected data strictly for lawful, legitimate business purposes:
- Powering, hosting, and optimizing your high-speed online store.
- Processing subscription billing and invoice delivery.
- Sending critical transactional notifications, security warnings, and product release updates.
- Detecting, preventing, and mitigating fraudulent transactions, account hijacking, and bot abuse.
- Providing dedicated 24/7 technical customer support when requested.
Complete Merchant Data Ownership
Unlike legacy platforms that lock in your records or monetize consumer purchasing behavior, Storofy treats your data as your proprietary property:
We never sell your customer emails or transaction records to third-party ad networks or brokers.
Export your entire customer database, products, and order archives at any time in universal CSV/JSON formats.
Payment Processing & Gateways
Payment credentials (such as credit/debit card numbers or CVV codes) are collected and processed directly by our PCI-DSS Level 1 compliant payment partners (e.g., Stripe, PayPal, and regional gateways).
Storofy servers never store or handle unencrypted credit card details. All financial transactions are tokenized via enterprise-grade end-to-end encryption.
Cookies & Session Technologies
We use lightweight, privacy-conscious cookies strictly for:
- Merchant authentication and secure dashboard login sessions.
- Storefront shopping cart retention while a buyer browses your store.
- System performance monitoring and anonymous operational telemetry.
You can modify your browser settings to decline non-essential cookies, though some platform features may operate with reduced functionality.
Your Rights & Data Erasure
Under applicable data protection regulations (including GDPR, CCPA, and global privacy standards), you have the right to:
- Access and review all personal and store information held by Storofy.
- Rectify inaccurate, outdated, or incomplete merchant profile data.
- Request permanent deletion ("Right to be Forgotten") of your store and account records.
- Withdraw consent for optional communications at any time.
Contact Our Privacy Team
If you have questions, concerns, or requests regarding this Privacy Policy or your data rights, please contact our support team: